Self-Funding Payments

• All payments are to be made either prior to or directly after treatment, unless claiming under private medical insurance.
• We accept cash and all major debit/credit cards for payment.
• Invoices will be raised immediately following any consultation.  Where payment has been made in advance this will be used towards the total cost of your invoice.
• Any additional fees incurred will be notified to you prior to any service or item being charged.
• Payment for any outstanding amount will be due on receipt of invoice.
• No further appointments will be scheduled until outstanding fees have been settled.

For Those Claiming Under Medical Insurance

Melton Mowbray PhysioPlus is registered with AVIVA and WPA

• Clients claiming under private insurance must contact their insurance company prior to booking an appointment for authorisation and check whether you need a GP/Consultant referral prior to commence with a physiotherapy appointment. 
• Clients must provide a valid policy/membership number and where applicable authorisation code prior to or on their first treatment session.
• Where direct payment is not established with an insurer, clients will be asked to pay for treatment on the day and a full receipt will be provided to enable clients to directly claim back from their insurance company e.g. BAWA, Benenden, Simply Health etc.
• It is the responsibility of the client to ensure they have adequate cover under their policy. Any policy excess or shortfall in cover is the responsibility of the client.
• Any shortfall in policy or excess is the responsibility of the client to fund.  Invoices will be raised as per our self-funding payment terms.
• PLEASE BE AWARE that as a clinic we are unable to claim from the insurance any late cancellations or "no shows". You therefore will be held accountable for paying the outstanding fees. 

Unsettled Accounts/Overdue Payments

• All accounts must be settled within a month from the date the invoice have been raised.
• All overdue accounts will accrue interest at 2% per month, from the day the debt became due. 

Cancellation Policy

Please provide me with at least 24-hour notice for cancellation. This allows to accommodate any clients on the waiting list.​

• Cancellations within  less than 24 hours of the appointed time will be charged at £35. 
• I will try my best to fill the cancellation appointment, but if unsuccessful, you will be charged for the late cancellation. 
• All ' NO-SHOWS ' will be charged a FULL fee 

PLEASE NOTE: No further appointments will be offered at the clinic unless payment has been made. 

Chaperoning & Under 16's 

You are welcome to bring a chaperone of your choice with you to any of your appointments. The clinic is unable to provide a chaperone. ​

In line with our safeguarding policy and professional rules of conduct all clients under the age of 16 years attending any appointment must be accompanied at each visit by an adult with parental responsibility. 

Right of Refusal 

We reserve the right to refuse any treatment or assessment. 

Assessment, very occasionally, can flag up an issue which would make continuing with a session unsafe to either clinician or client. In this circumstance we also reserve the right to discontinue a session.

Duty of Candour

At all times I try to ensure an open, honest and professional discussion to meet expectations of your physiotherapy treatment. If something should go wrong and you are unhappy with the treatment, please take the time to contact me directly to ensure that we can work out the best next step to aid recovery.

Complaints

Should you wish to complain please do so in writing to meltonmowbrayphysioplus@gmail.com  with full details and the name of the party (ies) involved. Our aim is always to help people and we are always willing to listen to your concerns and address any concerns that are reasonable expectations of our service. 

Updated January 2023